FAQ
When do drops happen?
Drops always happen on a Friday at 6pm Central time ! Please check your states time to see what time the shop opens !
How do pre-orders work?
Items marked as pre orders will take approx 2-5 months to get to me. I ethically source my manufactures and work mainly with smaller businesses. They care and don't overlook the quality or processing of items. 1 months will be for taking orders, 1-2months is for processing and another month is for shipping. Shipping portion varies on a lot of aspects such as weather, customs etc. One I receive the items I in turn check them and than ship them out.
Where is the rest of the stuff?
If the shop is OPEN after a drop/restock. I sometimes keep the shop open with only the items that are ready to ship out within 2-8 business days. Items like embroidery clothing will be hidden instill i catch up on orders or the next restock !
WHY IS THE SHOP CLOSED?
Most of the time if the shop is closed it's due to an update, new drop or I have maxed out on orders and need to catch up before I am able to take anymore orders. I am only one person and I am only able to handle so much. My shop sells out quick so it's best to follow my Instagram @Sora.Unlimited for more up to date information regarding the shop reopening! Shop is open from the Friday a new drop or restock happens and runs till Sunday night and closes, there will be times My shop sells out/ Maxes out within 1 hour !
My item came broken what do I do? My Item cam damage?
Please Go to USPS or UPS and file a claim. Once order are dropped off to the postal office it is no longer my reasonability. I am a small business and make everything either to order or in small batches so I unfortunately can not replace every item that the postal carrier loses or damages. Please take the steps and file a claim with them
How long does shipping take? Why is it taking so long?
Most of my shop is MTO which means MADE TO ORDER, So a lot of the items in my shop are not ready to ship and need to be made before shipping out. So please give at leas the most 2-6 weeks for your item to be ready to ship. Keep in mind if your placing an order for an event to keep my processing time frame in mind ! This is a one person small business and it is only one person.
How do we get updates ?
I only update on my instagram which is @SoraUnlimited. I only have one instagram account, another other account please report or block as they are not me ! You can also join our mailing list for discounts and news !
How does International work?
Shipping is now calculated by weight so depending on the items you have will be your total automatedly calculated by the postal office during check out !